Directory Enquiries

The following are real conversations Directory Enquiries operators had with callers, as revealed in interviews with staff at the Cardiff DE Center.

Caller : I'd like the number of the Argoed Fish Bar in Cardiff, please.

Operator : I'm sorry, there's no listing. Is the spelling correct?

Caller : Well, it used to be called the Bargoed Fish Bar but the B fell off.

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Then there was the caller who asked for a knitwear company in Woven.

Operator: Woven? Are you sure?

Caller: Yes. That's what it says on the label Woven in Scotland.

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Caller: I'd like the RSPCA please.

Operator: Where are you calling from?

Caller: The living room

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Caller: The water board please.

Operator: Which department?

Caller: Tap water.

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Operator: How are you spelling that?

Caller: With letters.

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Caller: I'd like the number for a reverend in Cardiff, please.

Operator: Do you have his name?

Caller: No, but he has a dog named Ben.

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Caller: The Union of Shopkeepers and Alligators please.

Operator: You mean the Amalgamated Union of Shopkeepers?

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On another occasion, a man making heavy breathing sounds from a phone box told the worried operator: "I haven't got a pen so I'm steaming up the window to write the number on.